by Bob Bennett | Feb 1, 2023 | culture, values
We spend most of our lives at work. In fact, the only place we spend more time is in bed. So we should hope (if not expect) that the workplace is an environment of joy. For most Americans, though, it’s not. Even before the pandemic triggered a new wave...
by Bob Bennett | Jan 6, 2021 | adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up in one critical question: what are the trends that will shape the payments industry...
by Bob Bennett | Nov 18, 2020 | digital payments, insurance, policyholder experience
We are in the midst of tremendous focus and investment in technology to drive customer acquisition in the insurance industry. The proliferation of available information, as well as the emergence of comparison-shopping sites, make it easier than ever for policyholders...
by Bob Bennett | Apr 29, 2020 | customer experience, online payment system, user experience
There’s no denying that, in a relatively short period of time, the world has changed significantly. These changes have impacted everything from how we do business, to how we conduct everyday activities like shopping for groceries or paying bills, to how we...
by Bob Bennett | Mar 11, 2020 | saas
If you have ever purchased software for your organization, you have likely heard the term SaaS, or Software as a Service, used to describe a variety of solutions. SaaS, or Software as a Service, is a licensing and delivery model that offers customers all the benefits...
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