by Jessica Allen | Nov 30, 2022 | adoption, digital payments, mobile wallet, omni-channel, self-service
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly picturesque weather, to name a few. One unfortunate year-end tradition? The arrival of flu season. The 2022-2023 flu season is already...
by Jessica Allen | May 27, 2022 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a coworker? Or even an uncomfortable piece of clothing rubbing against your skin? Well, in the world of payments, that definition isn’t too far...
by Jessica Allen | Nov 5, 2021 | apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital wallet adoption rose to 55% of consumers worldwide, and industry experts predict that...
by Jessica Allen | Sep 24, 2021 | customer experience, digital payments, saas, user experience, utilities
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. This year, CS Week hosted both in-person and virtual...
Recent Comments