by Renee Chenue | Jun 9, 2021 | digital payments, online payment system, online payments, research
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time and consistent with younger customers? These are important questions to ask...
by Renee Chenue | Jan 27, 2021 | values
Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact: the “S” in our CLOUDIES values actually stands for “Support the Community”!) And after the tumultuous 2020 we all experienced, there have never been...
by Renee Chenue | Aug 5, 2020 | customer engagement, customer experience, self-service
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and your organization. Effective customer engagement incorporates everything from how you initiate contact with customers, to – in the case of online...
by Renee Chenue | May 27, 2020 | omni-channel
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of the software vendors you work with, in fact, will talk about ‘omni-channel capabilities’ that set their solution apart from the...
by Renee Chenue | Apr 15, 2020 | online payment system, self-service
As organizations and individuals continue to adapt to the quickly-changing health situation, many billers are looking for ways to engage customers and provide them with necessary resources. One important way to assist customers during this time is to provide as many...
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