by Sara Faied | Feb 16, 2023 | apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. For digital payment channels, this “where”...
by Sara Faied | Jan 5, 2023 | adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some time to reflect on your personal goals for the year – but what about your billing and payments resolutions? Have you considered how you might make your daily...
by Sara Faied | Sep 7, 2022 | digital payments, ebpp, mobile wallet, online payment system, online payments, paypal
When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the financial landscape of tomorrow – but believe it or not, the crypto future we’ve heard about is already here. Despite being at the forefront of today’s...
by Sara Faied | Dec 10, 2021 | customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the year brings up a critical question: what trends will shape the payments industry this year? While it’s impossible to know for sure, we do...
by Sara Faied | Oct 14, 2021 | mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values
Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to financial services, including payments, transactions, insurance, loans, and more, regardless of...
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