by Tara Wildt | Aug 11, 2021 | adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up at night? We wanted to know, so we asked 106 insurers who attended a recent live webinar the...
by Tara Wildt | Apr 14, 2021 | customer experience, ebpp, google pay, mobile wallet, omni-channel
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online payment adoption. This adoption strategy is also known as omni-channel, or the ability...
by Tara Wildt | Feb 3, 2021 | adoption, customer experience, omni-channel
From social media and text messaging to emailing and more, most consumers spend the majority of their time on their phones. So, it’s not surprising to learn that mobile payments have become increasingly popular, especially among younger generations. In fact, a recent...
by Tara Wildt | Dec 9, 2020 | customer experience, online payments
The online payment experience is one of the most critical interactions your organization has with its customers. Between changing customer expectations and evolving technologies, however, many organizations struggle to keep up. The key to improving your payment...
by Tara Wildt | Oct 28, 2020 | customer churn, customer satisfaction, online payments, research
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep up. And if your organization has limited customer touchpoints, the online payment process can often make or break the customer...
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