by Tessa Newell | Mar 15, 2023 | client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share lessons learned, best practices, and insights on the future of energy and water. InvoiceCloud was thrilled to participate in the...
by Tessa Newell | Dec 8, 2022 | adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes and, of course, areas for improvement. Once again, improving billing and payment processes is top of mind for many organizations – and for good...
by Tessa Newell | Oct 26, 2022 | customer experience, customer satisfaction, online payments, utilities
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted symbol of the Voice of the Customer, JD Power helps utilities increase consumer consideration and ensure that the highest-performing providers are...
![[On-demand Webinar] 10 Minutes to Impress with Utility Customer Engagement](https://invoicecloud.net/blog/wp-content/uploads/2022/08/7_27_22_bl_esc_fireside_chat_webinar.jpg)
by Tessa Newell | Aug 3, 2022 | customer engagement, self-service, utilities
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only hold their customers’ attention for 10 minutes per year! This means providers have just around 60 seconds a month to provide a top-quality customer...
by Tessa Newell | Jun 15, 2022 | adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of their biggest challenges is keeping up with the rapidly changing expectations and needs of policyholders. Luckily for insurers, the answer...
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