by Tessa Newell | Sep 1, 2021 | digital payments, insurance, online payment system, policyholder experience
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry. For nearly 100 years, they have been a source of trusted knowledge that drives innovation through the practice and...
by Tessa Newell | Jul 30, 2021 | security, utilities
The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make it, we’ve got you covered. We’re recapping the conference’s most important sessions — from cybersecurity to...
by Tessa Newell | Jul 7, 2021 | culture, ebpp, implementations, integrations, online payments, values
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most organizations. You’re thrilled to reap the benefits of the new tool you’ve invested in, but getting there can look like a long, expensive, and...
by Tessa Newell | Apr 22, 2021 | adoption, online payments, self-service, user experience
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for customers: paperless billing. In the last year alone, InvoiceCloud clients have boosted their...
by Tessa Newell | Mar 10, 2021 | customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what is CX vs. UX? While these terms may seem similar, they are in fact different. In simple terms, user experience is the experience a customer has...
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