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6 Customer Engagement Trends Utility Providers Should Know
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
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LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
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The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
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ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
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The Key to Preventing Insurance Agent Burnout
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
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5 Steps to Better Constituent Engagement
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
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Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
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The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
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Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
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The Real-Life Benefits of Driving Digital Payment Adoption
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…