According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is especially pronounced in the insurance industry, where the burnout rate stands at 39%, surpassing the national average of 35% and making it one of the top...
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. Customer expectations have changed. Today’s policyholders expect real-time, personalized information – and many carriers are struggling to...
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis. From making collections to interacting with policyholders and more, insurance best practices will likely never be the same as a result of...
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