by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
by Tessa Newell | Dec 8, 2022 | adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes and, of course, areas for improvement. Once again, improving billing and payment processes is top of mind for many organizations – and for good...
by Angela Abbott | Nov 21, 2022 | client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between advocacy at federal and local levels, educational programs, and the general empowerment of farming families, Farm Bureaus are actively building a...
by Patty Melton | Nov 2, 2022 | adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing in the taxpayer’s experience. Let’s try an experiment: picture your ideal taxpayer. What behaviors do they partake in? What do they never do? How...
by Tessa Newell | Jun 15, 2022 | adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of their biggest challenges is keeping up with the rapidly changing expectations and needs of policyholders. Luckily for insurers, the answer...
by Steve Schult | May 12, 2022 | customer effort, customer experience, digital payments, self-service, user experience, utilities
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. This year, CS Week was back with its four-day, in-person...
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