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Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
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ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
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ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options?
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
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Preparing to Bridge the Utility Workforce Gap
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
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What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
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The Real-Life Benefits of Driving Digital Payment Adoption
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
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Enhanced Policyholder Experience Drives Digital Engagement: Client Story
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…
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The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
