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ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

In parts one and two of this series, we delved into understanding what ACH payments are and explored the importance of offering ACH payment options for both billing organizations and payers. Today, we will conclude the series by discussing three benefits that come...
ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated Clearinghouse system works. But why exactly is it so important for billing organizations to integrate an ACH option into their omni-channel payment...
Preparing to Bridge the Utility Workforce Gap

Preparing to Bridge the Utility Workforce Gap

The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend in which nearly 57 million Americans left their jobs for more fulfilling work and improved work-life balance, has had a profound effect on various...
What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?

What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?

It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
The Real-Life Benefits of Driving Digital Payment Adoption

The Real-Life Benefits of Driving Digital Payment Adoption

The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s actually anything but — digital adoption is a critical metric that can have very real consequences on your organization’s day-to-day...
Enhanced Policyholder Experience Drives Digital Engagement: Client Story

Enhanced Policyholder Experience Drives Digital Engagement: Client Story

EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...