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by Tessa Newell | Aug 3, 2022 | customer engagement, self-service, utilities
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only hold their customers’ attention for 10 minutes per year! This means providers have just around 60 seconds a month to provide a top-quality customer...
by Katie Johnson | Jun 29, 2022 | adoption, customer engagement, self-service, user experience
It’s easier than ever to get things done whenever and wherever we want. Grocery and drug stores are equipped with self-checkout kiosks to expedite our shopping process, and restaurants are increasingly offering online and mobile ordering. Amazon makes it easy to buy...
by Tessa Newell | Jun 15, 2022 | adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of their biggest challenges is keeping up with the rapidly changing expectations and needs of policyholders. Luckily for insurers, the answer...
by Brian Melle | Apr 27, 2022 | customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc., sell competitively priced property and casualty insurance products to their policyholders in Northwestern Wisconsin. Many of these...
by Patty Melton | Mar 25, 2022 | adoption, customer engagement, customer experience, online payment system
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around collections are critical, many officials don’t want their relationship with residents to begin and end with collecting property...
by Angela Abbott | Mar 2, 2022 | customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health crisis. From making collections to interacting with policyholders and more, insurance best practices will likely never be the same as a result of...
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