by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
by Sara Faied | Jan 5, 2023 | adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some time to reflect on your personal goals for the year – but what about your billing and payments resolutions? Have you considered how you might make your daily...
by Brian Melle | Dec 13, 2022 | adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with separate vendors for each of itspayment channels. These disparate systems created additional workloads for...
![[On-demand Webinar] 10 Minutes to Impress with Utility Customer Engagement](https://invoicecloud.net/blog/wp-content/uploads/2022/08/7_27_22_bl_esc_fireside_chat_webinar.jpg)
by Tessa Newell | Aug 3, 2022 | customer engagement, self-service, utilities
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only hold their customers’ attention for 10 minutes per year! This means providers have just around 60 seconds a month to provide a top-quality customer...
by Katie Johnson | Jun 29, 2022 | adoption, customer engagement, self-service, user experience
It’s easier than ever to get things done whenever and wherever we want. Grocery and drug stores are equipped with self-checkout kiosks to expedite our shopping process, and restaurants are increasingly offering online and mobile ordering. Amazon makes it easy to buy...
by Tessa Newell | Jun 15, 2022 | adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of their biggest challenges is keeping up with the rapidly changing expectations and needs of policyholders. Luckily for insurers, the answer...
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