1. Expanding the Payment Experience for Utility Customers

    Posted on August 4, 2021

    Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

  2. Increasing Self-Service Saves Utility $900k Annually: Client Story

    Posted on July 14, 2021

    For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…

  3. What are Outbound Campaigns for Billing Organizations?

    Posted on January 13, 2021

    The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

  4. The 5 Biggest Payment Engagement Trends for 2021

    Posted on January 6, 2021

    With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

  5. Webinar Recap: 4 Tips to Increase Online Adoption

    Posted on October 7, 2020

    When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…

  6. Master Customer Engagement with Intelligent Communications

    Posted on August 5, 2020

    At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…