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Expanding the Payment Experience for Utility Customers
Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…
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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
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The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
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Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…