1. Video: How Ellington Mutual is Meeting Today’s Customer Expectations

    Posted on August 24, 2022

    Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…

  2. 3 Real-Life Ways Frictionless Payments Improve Revenue Collection

    Posted on May 27, 2022

    What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

  3. CS Week Recap: Transforming Utility Customer Behavior

    Posted on May 12, 2022

    For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

  4. What to Expect From a Modern CIS

    Posted on May 6, 2022

    Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

  5. 3 Ways InvoiceCloud Can Improve Your AM Best Score

    Posted on April 13, 2022

    Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

  6. Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

    Posted on April 8, 2022

    The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

  7. 6 Tips for Improving Constituent Communications

    Posted on March 25, 2022

    For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

  8. Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

    Posted on March 10, 2022

    If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

  9. Bona Vista Water District Improves Staff Productivity: Client Story

    Posted on February 2, 2022

    The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

  10. 3 Billing and Payment Resolutions for Easier Collections

    Posted on January 6, 2022

    Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…