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3 Biller Ideas for New Year’s Resolutions
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
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On-demand Webinar: the State of Municipal Bill Payments
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
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Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
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The Key to Transforming Taxpayer Behavior
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
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The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
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New Research: the Most Important Moment for Utility Customer Satisfaction
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
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True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…
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Video: How Ellington Mutual is Meeting Today’s Customer Expectations
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
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Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
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3 Real-Life Ways Frictionless Payments Improve Revenue Collection
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
