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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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The Benefits of a Reconciliation Tool for Insurance Organizations
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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3 Tips for Your Easiest Tax Event Ever
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
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Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…
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Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
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5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
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Increased Customer Satisfaction with Simplified Payments: Client Story
For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…
