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4 Ways Your Organization Can Drive Online Payment Adoption for Taxes
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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The Benefits of a Reconciliation Tool for Insurance Organizations
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
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The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
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How to Find the Best Online Payment Solution for Workers’ Comp
The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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Why Do Billing Organizations Need a Payment Reconciliation Tool?
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…
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3 Takeaways from New Research on Millennial Policyholders
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…
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3 Tips for Your Easiest Tax Event Ever
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
