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The Key to Transforming Taxpayer Behavior
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
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The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
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Fintech Trend to Watch: Cryptocurrency for Bill Payments
When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the…
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Video: How Ellington Mutual is Meeting Today’s Customer Expectations
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
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On-demand Webinar: Transforming Policyholder Behavior
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days….
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Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
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Infographic: Digital Transformation in the Insurance Industry
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
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3 Insurance Best Practices in the Wake of COVID-19
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…
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Carteret Craven Electric Lowers In-Person Payments 40%: Client Story
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
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How Billers can Curb Rising Paper Costs
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…
