by Tessa Newell | Nov 17, 2021 | customer experience, digital payments, online payments, research, self-service, user experience
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your organization. For some organizations, collecting payments is their only regular interaction with customers, so their entire customer...
by Patty Melton | Sep 29, 2021 | adoption, customer experience, digital payments, online payment system, research
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills and collecting payments. True, the emergence of COVID-19 accelerated the need for contactless billing and payments, but most...
by Renee Chenue | Jun 9, 2021 | digital payments, online payment system, online payments, research
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time and consistent with younger customers? These are important questions to ask...
![[Infographic]: Keeping up with Millennial policyholders](https://invoicecloud.net/blog/wp-content/uploads/2022/05/02_22_21_blog_featured_keeping_up_with_millennial_policyholders.jpg)
by InvoiceCloud Team | Feb 24, 2021 | insurance, online payments, policyholder experience, research
With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying power of this generation has compelled many traditional institutions and industries to modernize their insurance practices, and insurance is...
by Angela Abbott | Feb 17, 2021 | ebpp, insurance, online payments, policyholder experience, research
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this is a group with significant purchasing power, but also because their expectations around customer service and customer experience are...
by Rob Chenault | Dec 16, 2020 | digital payments, ebpp, online payments, research, saas, security
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time high. According to a recent Invoice Cloud survey, online channels are the preferred method for making payments, with 43% of survey respondents...
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