by Tara Wildt | Oct 28, 2020 | customer churn, customer satisfaction, online payments, research
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep up. And if your organization has limited customer touchpoints, the online payment process can often make or break the customer...
by Tessa Newell | Sep 23, 2020 | customer experience, insurance, research
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business. But, for insurance organizations especially, this couldn’t be further from the truth. The insurance industry has notoriously scarce...
![[Infographic]: Customer Experience in the Insurance Industry](https://invoicecloud.net/blog/wp-content/uploads/2022/05/Featured-Blog-Image.jpg)
by InvoiceCloud Team | Aug 19, 2020 | customer experience, infographic, insurance, research
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer churn by improving overall policyholder satisfaction levels. Policyholder satisfaction, however, can be impacted by so many different factors...
Recent Comments