by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
by Angela Abbott | Sep 23, 2022 | client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
by Jessica Allen | May 27, 2022 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a coworker? Or even an uncomfortable piece of clothing rubbing against your skin? Well, in the world of payments, that definition isn’t too far...
by Brian Melle | Apr 27, 2022 | customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc., sell competitively priced property and casualty insurance products to their policyholders in Northwestern Wisconsin. Many of these...
by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
by Angela Abbott | Oct 20, 2021 | insurance, policyholder experience, saas, security
Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance. According to cyber insurance and security provider Coalition, ransomware demands have considerably increased from the first half of 2020 to the...
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