by Jessica Allen | May 27, 2022 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a coworker? Or even an uncomfortable piece of clothing rubbing against your skin? Well, in the world of payments, that definition isn’t too far...
by Brian Melle | Apr 27, 2022 | customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc., sell competitively priced property and casualty insurance products to their policyholders in Northwestern Wisconsin. Many of these...
by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
by Angela Abbott | Oct 20, 2021 | insurance, policyholder experience, saas, security
Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance. According to cyber insurance and security provider Coalition, ransomware demands have considerably increased from the first half of 2020 to the...
by Jessica Allen | Sep 24, 2021 | customer experience, digital payments, saas, user experience, utilities
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. This year, CS Week hosted both in-person and virtual...
by InvoiceCloud Team | Aug 18, 2021 | digital payments, infographic, online payment system, online payments, saas
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections — are an inherent part of tax events, even if they drain time, resources, and employee energy. However, some local governments are...
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