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Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
Bona Vista Water District Improves Staff Productivity: Client Story

Bona Vista Water District Improves Staff Productivity: Client Story

by Brian Melle | Feb 2, 2022 | client stories, customer experience, ebpp, online payment system, security, user experience, utilities

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000 accounts and continues to grow at a rapid pace. This acceleration means that rates for in-person and mailed-in payments have significantly...
Cyberattacks in Insurance: What You Need to Know

Cyberattacks in Insurance: What You Need to Know

by Angela Abbott | Oct 20, 2021 | insurance, policyholder experience, saas, security

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance. According to cyber insurance and security provider Coalition, ransomware demands have considerably increased from the first half of 2020 to the...
Encouraging Self-Service Payments with AgentConnect

Encouraging Self-Service Payments with AgentConnect

by Steve Schult | Sep 17, 2021 | adoption, customer experience, digital payments, security, self-service

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most effective ways for billing organizations to enhance employee productivity, save funds, thrill customers, and more. But a new...
GFOA Recap: What are Finance Officers Focused on for 2022?

GFOA Recap: What are Finance Officers Focused on for 2022?

by Tessa Newell | Jul 30, 2021 | security, utilities

The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make it, we’ve got you covered. We’re recapping the conference’s most important sessions — from cybersecurity to...
How to Protect Your Utility or Municipality from Cyberthreats

How to Protect Your Utility or Municipality from Cyberthreats

by Kathy DeGladon | May 19, 2021 | online payment system, partnerships, security, utilities

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals attacked Florence, Alabama, and cost the city almost $300,000 to recover customers’ and employees’ private...
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