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by Tessa Newell | Aug 3, 2022 | customer engagement, self-service, utilities
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only hold their customers’ attention for 10 minutes per year! This means providers have just around 60 seconds a month to provide a top-quality customer...
by Brian Melle | Jul 27, 2022 | client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services often means more in-person and mail-in payments for your team to field. And as workloads become more disproportionate, it becomes more difficult for...
by Steve Schult | May 12, 2022 | customer effort, customer experience, digital payments, self-service, user experience, utilities
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. This year, CS Week was back with its four-day, in-person...
by Maureen Coveney Bolen | May 6, 2022 | customer experience, implementations, online payment system, partnerships, utilities
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service, field service, and sales of new products and services. Utilities are seeing this transformation as they begin their CIS...
by Brian Melle | Feb 18, 2022 | adoption, ebpp, online payments, saas, security, utilities
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones, and Onslow Counties. They are one of 26 not-for-profit electric cooperative utilities in North Carolina and more than 900...
by Brian Melle | Feb 2, 2022 | client stories, customer experience, ebpp, online payment system, security, user experience, utilities
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves roughly 9,000 accounts and continues to grow at a rapid pace. This acceleration means that rates for in-person and mailed-in payments have significantly...
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