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Bona Vista Water District Improves Staff Productivity: Client Story
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
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Utility Payment Experience Drives 614% Adoption Spike: Client Story
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
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3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
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GFOA Recap: What are Finance Officers Focused on for 2022?
The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…
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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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How to Protect Your Utility or Municipality from Cyberthreats
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
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Why Do Billing Organizations Need a Payment Reconciliation Tool?
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…
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Streamlining Online Payment Options to Drive Adoption: Client Story
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…
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How Helping Payers Go Paperless Boosts Efficiency: Client Story
For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle with keeping costs…