1. Bona Vista Water District Improves Staff Productivity: Client Story

    Posted on February 2, 2022

    The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

  2. Utility Payment Experience Drives 614% Adoption Spike: Client Story

    Posted on October 28, 2021

    For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…

  3. 3 Utility Session Recaps from CS Week 2021

    Posted on September 24, 2021

    For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

  4. GFOA Recap: What are Finance Officers Focused on for 2022?

    Posted on July 30, 2021

    The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…

  5. Increasing Self-Service Saves Utility $900k Annually: Client Story

    Posted on July 14, 2021

    For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…

  6. How to Protect Your Utility or Municipality from Cyberthreats

    Posted on May 19, 2021

    In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…

  7. Why Do Billing Organizations Need a Payment Reconciliation Tool?

    Posted on March 3, 2021

    Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…

  8. Streamlining Online Payment Options to Drive Adoption: Client Story

    Posted on August 26, 2020

    The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…

  9. How Helping Payers Go Paperless Boosts Efficiency: Client Story

    Posted on March 4, 2020

    For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle with keeping costs…