The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service
Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments
Event Recap: Oracle Edge and OUUG 2024
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, saas, user experience, utilities
Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region
Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…
Tags: customer experience, customer satisfaction, digital payments, omni-channel, research
Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience
The Evolution of Insurance Claims
Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…
Tags: customer satisfaction, digital payments, insurance, online payment system, online payments, policyholder experience
How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience
Mail Fraud: How Digital Payments Can Offset the Rising Threat
Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…
Tags: digital payments, ebpp, online payment system, online payments, research, security