For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…