How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
Tags: adoption, ebpp, online payment system, online payments
8 Remote Team Activities from the Invoice Cloud Staff
Working remotely through the COVID-19 pandemic has presented numerous challenges for employees and employers alike. Outside of equipping employees to balance their…
Tags: culture, remote working, values
The Ultimate Online Payment Security Checklist
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
Tags: digital payments, ebpp, online payments, research, saas, security
Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…
Tags: adoption, customer experience, customer satisfaction, online payment system, online payments
Working Parent Perspective: the COVID Balancing Act
There’s a lot to love about being part of the InvoiceCloud team. Whether it’s our commitment to our communities,…
4 Ways to Improve Policyholder Experience with Technology
We are in the midst of tremendous focus and investment in technology to drive customer acquisition in the insurance…
[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
Tags: customer experience, infographic, online payments, user experience
Improved Payment Processing Drives Online Adoption: Client Story
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…
Tags: customer experience, customer frustration, ebpp, online payment system
Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
Tags: customer churn, customer satisfaction, online payments, research