In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…

Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…