Welcome to the InvoiceCloud blog

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

Read More

Tags: customer experience, implementations, online payment system, partnerships, utilities

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…

Read More

Tags: customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

Read More

Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

Read More

Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

Infographic: Digital Transformation in the Insurance Industry

Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…

Read More

Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

Read More

Tags: adoption, customer engagement, customer experience, online payment system

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

Read More

Tags: customer experience, customer satisfaction, ebpp, research, self-service

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…

Read More

Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience

Combating Burnout with a Focus on Employee Wellbeing

It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…

Read More

Tags: culture, remote working, values

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.