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Infographic: Digital Transformation in the Insurance Industry

Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…

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Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

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Tags: adoption, customer engagement, customer experience, online payment system

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

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Tags: customer experience, customer satisfaction, ebpp, research, self-service

3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…

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Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience

Combating Burnout with a Focus on Employee Wellbeing

It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…

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Tags: culture, remote working, values

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…

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Tags: adoption, ebpp, online payments, saas, security, utilities

How Billers can Curb Rising Paper Costs

In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…

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Tags: customer engagement, ebpp, online payment system, online payments, self-service

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

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Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

The Key to Timely Property Tax Payments (+ Free Resources)

Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late property tax…

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Tags: customer engagement, digital payments, online payments, user experience

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