InvoiceCloud Recognized by PropertyCasualty360 Luminaires for Transformative Payment Solution
In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
Employee Spotlight: Celebrating Hispanic Heritage Month
Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
Tags: culture
6 Customer Engagement Trends Utility Providers Should Know
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
Attracting Millennials to the Insurance Industry Workforce
Originally published on September 7, 2023 at ALM PropertyCasualty360. The insurance industry is in the midst of a talent…
Tags: insurance, policyholder experience
InvoiceCloud at U2030’s SPARK Annual Meeting
InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030…
Tags: client stories, utilities
Infographic: Closing the Insurance Talent Gap by Digitizing Billing and Payments
The insurance industry is facing a talent shortage several years in the making, at a time when business expenses…
Tags: digital payments, ebpp, infographic, insurance, online payment system, online payments, policyholder experience
The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client StoryÂ
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience