Welcome to the InvoiceCloud blog

Increasing Self-Service Saves Utility $900k Annually: Client Story

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…

Read More

Tags: customer engagement, ebpp, online payment system, online payments, self-service, utilities

What Billers Say About Invoice Cloud’s Implementations

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…

Read More

Tags: culture, ebpp, implementations, integrations, online payments, values

Why Use Outbound Payments for Insurance Claims?

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…

Read More

Tags: customer satisfaction, digital payments, ebpp, insurance, online payments, policyholder experience

3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

Read More

Tags: adoption, customer experience, ebpp, omni-channel

How Innovative is Your Premium Payment Experience?

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…

Read More

Tags: customer effort, customer satisfaction, insurance, online payment system, online payments, policyholder experience

Research: are Seniors Adopting Online Payments?

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…

Read More

Tags: digital payments, online payment system, online payments, research

4 Ways Your Organization Can Drive Online Payment Adoption for Taxes

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…

Read More

Tags: adoption, ebpp, online payment system, online payments, self-service

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

Read More

Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

How to Protect Your Utility or Municipality from Cyberthreats

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…

Read More

Tags: online payment system, partnerships, security, utilities

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.