Infographic: The State of Online Payments Today
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: infographic, online payments, research
Enhanced Policyholder Experience Drives Digital Engagement: Client Story
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…
Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
USPS Announces New Postage Rates for 2023Â
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…
Tags: adoption, client stories, digital payments, online payments, self-service
3 Biller Ideas for New Year’s ResolutionsÂ
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
On-demand Webinar: the State of Municipal Bill Payments
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
3 Contactless Payment Options to Help Combat Flu SeasonÂ
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly…
Tags: adoption, digital payments, mobile wallet, omni-channel, self-service
Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and PaymentsÂ
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance