Welcome to the InvoiceCloud blog

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…

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Tags: client stories, online payment system, online payments, self-service, user experience

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

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Tags: adoption, digital payments, omni-channel, saas, user experience

The Benefits of a Reconciliation Tool for Insurance Organizations

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…

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Tags: customer satisfaction, ebpp, insurance, online payment system, policyholder experience

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…

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Tags: adoption, online payments, self-service, user experience

The Mobile Payment Platform Optimization Checklist

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

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Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel

What it Takes to Join the Invoice Cloud Implementation Team

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…

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Tags: culture, implementations, online payment system, saas, values

Invoice Cloud and PayPal: 4 Unique Benefits for your Organization

At Invoice Cloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re…

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Tags: customer experience, digital payments, online payment system, paypal

How to Find the Best Online Payment Solution for Workers’ Comp

The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…

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Tags: ebpp, insurance, online payment system, partnerships, policyholder experience

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

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Tags: customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience

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