1. Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region

    Posted on March 21, 2024

    Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…

  2. The Top 3 Digital Payment Issues and How to Address Them

    Posted on January 17, 2024

    In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

  3. The 2024 Payment Experience Checklist

    Posted on January 5, 2024

    As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

  4. 3 Bill Payment Trends to Know for 2024

    Posted on December 8, 2023

    Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

  5. San Angelo Restores Customer Trust with Secure Payments Solution: Client Story 

    Posted on October 19, 2023

    Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

  6. LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

    Posted on September 14, 2023

    LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

  7. The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

    Posted on August 2, 2023

    The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

  8. ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

    Posted on July 27, 2023

    In parts one and two of this series, we delved into understanding what ACH payments are and explored the…

  9. Preparing to Bridge the Utility Workforce Gap

    Posted on June 28, 2023

    The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…

  10. What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?

    Posted on May 15, 2023

    It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…