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7 New Biller Best Practices: How COVID-19 has impacted billing and payments
June 9, 2021 @ 2:00 pm - 3:00 pm
The COVID-19 pandemic has altered the landscape of billing and payments, likely for years to come. Billers are now seeing long-lasting changes from this global health crisis that will continue to dictate how billers make collections, interact with payers, and overall, how they adhere to the industry’s best practices moving forward.
- How COVID-19 has altered customer payment habits.
- The new best practices billers should adhere to keep collections consistent and meet the evolving payment preferences of their customer base.
- The role that innovative technology has played in shifting consumer preferences and why this matters for billers.