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9 Ways to Optimize Your Residents’ Digital Payment Experience

February 16 @ 2:00 pm - 3:00 pm

Your residents want to use digital channels for taxes and other municipal payments, but only if your organization makes it easy for them to do so. According to a new survey of almost 1,300 people who have made at least one online bill payment in the last 12 months, nearly 80% of respondents prefer to make payments through an online portal (43%) or a mobile device (35%).

Digital payments are a win-win. Governments can reap rewards from enabling these transactions – including cost savings, workflow efficiencies, and more on-time payments – but convenience is key. To keep constituents using self-service payment channels, government agencies must continuously evaluate the experience of their online payment offerings and optimize when necessary.

Join Governing on February 16 at 11 a.m. Pacific/2 p.m. Eastern as we unpack nine key trends from the survey, conducted by InvoiceCloud, that will help you save employee time and resources, improve collections efficiencies and strengthen your payment experience.

Registrations is now closed. Stay tuned for the on-demand recording!