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Transforming Customer Behavior: Leveraging technology to drive self-service utility payments
November 3, 2021 @ 2:00 pm - 3:00 pm
Self-service payment routes – like automatic payments and paperless billing – are the key to consistent, on-time collections, fewer service shut offs, and reduced phone volumes.
But how can utilities drive customers to those self-service options and achieve those benefits? By leveraging the right technology at the right customer engagement points.
Join Caselle and Invoice Cloud to learn:
- How to evaluate the best digital tools for your organization
- Why self-service is so critical for saving organizational resources and improving internal efficiencies
- How the right technology can drive 3x higher self-service enrollment and decrease phone volumes by up to 60%