1. The Top 3 Digital Payment Issues and How to Address Them

    Posted on January 17, 2024

    In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

  2. ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment Solution 

    Posted on July 27, 2023

    In parts one and two of this series, we delved into understanding what ACH payments are and explored the…

  3. ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

    Posted on July 20, 2023

    In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…

  4. ACH Series, Part 1: What is an ACH Payment and How Does it Work?

    Posted on June 14, 2023

    Every day, billions of dollars move through a payment system called the Automated Clearing House (ACH), a complex but…

  5. 3 Benefits of Automatically Matching Electronic Payments to Open Invoices 

    Posted on April 26, 2023

    Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether…

  6. CS Week Recap: Transforming Utility Customer Behavior

    Posted on May 12, 2022

    For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

  7. Accept Convenient Cash Payments with CheckFreePay

    Posted on October 6, 2021

    Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

  8. Encouraging Self-Service Payments with AgentConnect

    Posted on September 17, 2021

    Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

  9. 3 Benefits of an Enhanced Interactive Voice Response Solution

    Posted on June 23, 2021

    We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

  10. The Benefits of a Reconciliation Tool for Insurance Organizations

    Posted on April 28, 2021

    Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…