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Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
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Video: How Ellington Mutual is Meeting Today’s Customer Expectations
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
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Video: Bona Vista Water Improves Productivity with Online Payment Services
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…
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Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
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Frictionless Payments Increase Policyholder Satisfaction: Client Story
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…
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Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
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Carteret Craven Electric Lowers In-Person Payments 40%: Client Story
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
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Bona Vista Water District Improves Staff Productivity: Client Story
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
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Utility Payment Experience Drives 614% Adoption Spike: Client Story
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
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Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story
Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…
