Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Brian Melle

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team wanted was for modern expectations to put the organization out of touch. Outdated billing and payment technology in particular was causing issues for customers and internal operations alike, creating a cycle of confusion, higher costs, more work for employees.

We were thrilled to sit down with Howard Schwartz, President and CEO of Ellington Mutual, to hear how the InvoiceCloud solution helped his organization to meet the needs of today’s insurance customers while scaling for future integrations and next-generation capabilities.

Want to learn more about how InvoiceCloud helped Ellington Mutual see these incredible results? You can always set up a no-obligation, 30-minute call with our team to share your billing and payment struggles and hear how we can help.

Related Articles

Preparing for the Impact of New Executive Paperless Check Order

Last week, the White House issued an Executive Order that’s been years in the making: the elimination of paper-based…

State of Online Payments

Infographic: The 2025 State of Online Payments

Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…

American bill payment habits

American Bill Payment Habits: Trends, Challenges, and Opportunities 

The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…