One critical yet often overlooked component of digital transformation in the insurance space is the importance of an integrated payment solution, or a billing and payments platform that seamlessly integrates with a carrier’s core system. 

When backend systems operate in silos, it can lead to inefficiencies, data discrepancies, and frustrating policyholder experiences. 

When they work in harmony, insurers gain a powerful edge — boosting operational efficiency, improving cash flow, and enhancing customer satisfaction. 

About OMIC 

For the Ophthalmic Mutual Insurance Company (OMIC), the only medical malpractice insurance company endorsed and sponsored by the American Academy of Ophthalmology, digital transformation meant rethinking how its team handled premium payments. OMIC is rated A by AM Best, the preeminent rating agency for the industry and is the largest insurer of ophthalmic practice in America with over 6,300 insured ophthalmologists. 

Together, Sapiens and InvoiceCloud not only streamlined internal processes for OMIC’s growing business but significantly improved the policyholder experience. 

The Challenge: Manual Processes and Customer Friction 

Before integration, OMIC’s payment process was largely manual. Staff took credit card payments over the phone, posted them manually into the system, and converted PDF receipts into Excel reports. 

This approach was time-consuming, error-prone, and created delays in payment posting, leading to frustration for both staff and policyholders. 

The Solution: A Seamless Integration with InvoiceCloud and Sapiens 

OMIC strengthened its digital ecosystem by partnering with InvoiceCloud — a payments solution integrated directly with their Sapiens-based insurance platform. 

This strategic integration allowed for: 

• Real-time payment posting: Payments were reflected in the system immediately, eliminating delays. 

• Automated reporting: Excel files were generated automatically, reducing manual work and human error. 

• Improved customer experience: Policyholders could make payments online, enroll in AutoPay, and go paperless with ease. 

The result? A dramatic reduction in call volumes and a smoother, more modern experience for policyholders. 

The Impact: Efficiency, Satisfaction, and Scalability 

After a smooth integration between the InvoiceCloud and Sapiens systems, the OMIC team began seeing immediate benefits: 

• Operational efficiency: Staff no longer needed to manually process payments or reconcile reports. 

• Customer satisfaction: Policyholders appreciated the convenience of online payments, reminders via email and text, and self-service options like AutoPay and paperless billing. 

• Scalability: As OMIC continues to grow, the integrated system can scale with them, supporting ongoing innovation and digital transformation. 

Harrie Esguera, Staff Accountant at OMIC, has noticed the impact of the integrated payment solution on their team’s daily operations. 

“The combined Sapiens and InvoiceCloud platform has streamlined the billing and payment process for us completely. It’s reduced the amount of phone calls we get. Insureds have a better experience overall. Autopay and paperless billing are great features. It’s a lot less lag time in communications between the insured and OMIC.” 

A Partnership Built for the Future 

As a result of the strong partnership between InvoiceCloud and Sapiens, OMIC has been able to unlock efficiencies that have fundamentally changed its business operations for the better. 

And OMIC is not alone. 

With over 23 mutual customers and a commitment to iterate and improve for all customers now and into the future, Sapiens and InvoiceCloud best-in-class joint solution offers a flexible integration options — from batch to real-time —tailored to each insurer’s needs. 

Hear From OMIC, Sapiens, and InvoiceCloud 

For more about why OMIC selected InvoiceCloud as its payment solution and the benefits the team has seen from InvoiceCloud’s seamless integration with their Sapiens system, watch the video below.