Last week, the White House issued an Executive Order that’s been years in the making: the elimination of paper-based…

Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…

The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…

Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…

In the most critical time of loss, policyholders want to be made whole again, as quickly and efficiently as…

In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….

Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…

In this fast-paced digital era, customer expectations are evolving at an unprecedented rate. The age-old business mantra, “The customer…

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…