
The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…
Tags: adoption, customer engagement, customer experience, digital payments, ebpp, mobile wallet, online payment system, online payments, research

Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
Tags: adoption, client stories, customer experience, ebpp, integrations, one-time payment, online payment system, online payments, partnerships, saas, self-service, user experience, utilities

In the most critical time of loss, policyholders want to be made whole again, as quickly and efficiently as…

In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….
Tags: adoption, customer engagement, online payments, research, self-service

Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…
Tags: customer effort, customer engagement, customer experience, digital payments, infographic, online payments, self-service, user experience

In this fast-paced digital era, customer expectations are evolving at an unprecedented rate. The age-old business mantra, “The customer…
Tags: Uncategorized

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…
Tags: adoption, customer churn, customer engagement, digital payments, insurance, online payments, policyholder experience, self-service

Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides…
Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, user experience, utilities