American Bill Payment Habits: Trends, Challenges, and Opportunities 

The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…

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Tags: adoption, customer engagement, customer experience, digital payments, ebpp, mobile wallet, online payment system, online payments, research

Event Recap: 2025 Oracle Edge Summit 

Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…

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Tags: adoption, client stories, customer experience, ebpp, integrations, one-time payment, online payment system, online payments, partnerships, saas, self-service, user experience, utilities

Sapiens Podcast: The State of Online Claims Payments in 2025

In the most critical time of loss, policyholders want to be made whole again, as quickly and efficiently as…

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Tags: insurance, research

Webinar Recap: Encouraging Check Writers to Adopt Digital Payments

In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….

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Tags: adoption, customer engagement, online payments, research, self-service

Infographic: The Payment Delinquencies Roadmap

Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…

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Tags: customer effort, customer engagement, customer experience, digital payments, infographic, online payments, self-service, user experience

Sapiens Podcast: Payments as a Gateway to Modernization for Insurance Carriers and Insureds

In this fast-paced digital era, customer expectations are evolving at an unprecedented rate. The age-old business mantra, “The customer…

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Tags: Uncategorized

3 Strategies for Preventing Delinquent Premium Payments

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…

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Tags: adoption, customer churn, customer engagement, digital payments, insurance, online payments, policyholder experience, self-service

3 Strategies for Reducing Delinquent Utility Payments

Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…

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Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

Where to Find the InvoiceCloud Team at HCTC 2024

The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides…

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Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, user experience, utilities