Webinar Recap: How Can Billers Empower Non-English Speaking Customers?
The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Enabling Digital Payments for Everyone: What We Mean and Why It Matters
There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…
Tags: culture, customer experience, digital payments, online payments, self-service, user experience, values
Research: Achieving Effective Claims Payments
Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…
Tags: customer churn, customer frustration, digital payments, insurance, online payment system, online payments, policyholder experience, research
How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Sapiens Podcast: Changing Trends in Online Financial Transactions
Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience
Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
Tags: customer experience, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, utilities
Podcast: Delivering Seamless Digital Policyholder Experiences
For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience
Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
Webinar Recap: Customers Share Online Bank Direct Experiences
Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience