The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…
Tags: culture, customer experience, digital payments, online payments, self-service, user experience, values
Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…
Tags: customer churn, customer frustration, digital payments, insurance, online payment system, online payments, policyholder experience, research
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
Tags: customer experience, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, utilities
For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience
