InvoiceCloud

Utility Billing and
Payment Platform

Relieve stress for utility billing teams with tools that reduce calls and curb costly disconnects and reconnects.

Talk to a Utility Payment Expert

Easy Payments for Customers — Efficient Billing for You

Say goodbye to excessive billing costs and hello to a smarter, more effective way to manage utility billing and payments. Transform your operations to reduce disconnects and support calls, establish predictable cash flows, strengthen customer confidence, and give your teams more time to focus on what matters most.

Explore the Platform

From Back Office to Bottom Line: Smarter Payments Start Here

Lower Days Sales Outstanding

  • See quick ROI with fast, low-lift implementation.
  • Reduce delinquencies with automated reminders and intuitive design.
  • Accelerate payments for a better cash flow.
  • Increase CSAT scores with smart reminders, guest checkout, and a full suite of modern payment options.

Reduce IT Burden

  • Stay audit-ready with PCI and Nacha compliance out of the box with end-to-end encryption, tokenization, and continuous monitoring.
  • Expect no-code integrations with 160+ CIS platforms.
  • Keep your payments experience up-to-date and secure without manual patches or downtime.
  • Receive hands-on risk reduction support at no cost.

Lower Total Cost of Ownership

  • Accelerate collections by 40%* without custom development or third-party middleware.
  • Achieve 2–3x* higher digital adoption.
  • Get real-time insights — no extra tools required.
  • Automate 50%* of billing tasks across all payment types.
  • Lower total cost of payment acceptance with a 99% match rate*.
  • Free up resources to invest back into service reliability and customer experience.

Improve Staff Efficiency

  • Automate repetitive, time-consuming tasks to reduce billing-related manual processes by 50%*.
  • Rapidly scale to accommodate high transaction volumes and deliver automated upgrades without system interruptions or IT lift.
  • Gain 24/7 white-glove assistance — from implementation to technical service to ongoing marketing campaigns — so your team can spend less time troubleshooting and more time deliver service without interruptions.
  • Empower your team with behavioral-based, actionable insights for faster, data-driven decision making.

* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

Faster Payments. Less Paperwork. Communities Served.

  • ✓ Saw a 6x increase in digital payment adoption after 40% of customers set up payment reminders
“InvoiceCloud solved our greatest payment processing obstacles leading to better, more efficient customer communications, and freeing up more time for our busy Customer Service staff to focus on higher priority needs.”
Vickey Ponder
Senior IT Project Manager
  • ✓ Saw a 35% reduction in late payments
“We were anxious about the implementation – similar undertakings with payment platforms can take years to complete and cost thousands of dollars. But thanks to our CIS provider and InvoiceCloud’s joint solution and dedicated implementation teams, all deadlines and goals were met with the exceptional collaboration of all parties involved.”
John Tang
VP of Regulatory Affairs and Customer Service​
  • ✓ Achieved $900k in annual savings with a convenience fee model
“We feared a major reduction in digital payments due to implementing a convenience fee. We were pleased to see, despite adding the fee, with the InvoiceCloud platform, we reached our previous adoption levels in less than three months and continue to see growth in adoption well above previous levels.”
Matt Peters
Water Utilities Department
  • ✓ Saved 32 hours a month in manual payment workload
“We have seen steadily decreasing call volumes and paperless billing adoption has spiked, allowing us to decrease our mailing expenses. Plus, with the time saved, we were able to shift resources to meaningful improvements and projects that we’ve never had time for in the past.”
Julie Nemitz
Customer Services Manager

Billing That Thinks Like Your Customers
and Works Like Your Team

Automation & Efficiency

Reduce disconnects and improve cash flow by enabling residents to pay multiple bills when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.

Utilities Data & Insights

Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.

Compliance & Security

Choose peace of mind for both you and your customers with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.

Integration & Interoperability

Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Oracle, Utegration, Harris solutions, and more.

Implementation & Support

Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your utility.

Seamless Integration with Your CIS

Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms utilities already rely on — like Oracle, SAP, Harris Advanced, and other CIS, ERP, and legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.

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Purpose-Built for Utilities

Drive digital adoption, elevate customer satisfaction, and simplify transactions using behavioral and operational insights — it’s more than payment processing. Go beyond automation and collections by intelligently engaging customers with personalized reminders and effortless self-service options, reducing complexity, increasing on-time payments, and lowering call volumes.

Reduce Billing- and Payment-Related Costs

The cost of paper alone costs utilities thousands each year. With innovative features proven to boost adoption, you can drive higher levels of digital self-service and reduce costs in the process.

Optimize Back-Office and IT Processes

Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*

Lower Support Volumes With Intuitive Self-Service Options

The more residents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.

Experience Easy Integration and Continuous Support

From implementation to 24/7 technical support, and marketing your new digital payment options to customers, you’ve got a trusted advisor in InvoiceCloud.

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Resources for Utility Professionals

What is Agentic AI for Billing and Payments?

Artificial intelligence (AI) is reshaping most industries, and billing and payments are no exception. As organizations seek smarter,…

View Blog

Why Partial Payments are Critical for Modern Utility Billers

Payment flexibility is no longer a nice-to-have — it’s a necessity. For municipalities and utility agencies, offering partial…

View Blog

The Benefits of Paperless Utility Bills

Among the many key priorities utility agencies are balancing (grid modernization, expanding renewable energy sources, and managing rate…

View Blog
More Resources

Let’s Optimize Your Payment Operations

Connect with our utility payment experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.

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