How to Identify a Secure Digital Payments Platform
For billing organizations, securing sensitive information is a top priority. But cyberattacks, compliance requirements, and a rapidly changing…
Increase on-time payments and reduce administrative strain with a resident-friendly, self-service payment platform.
Improve cash flow, curb delinquencies, and free up staff to focus on higher-value tasks, all while making it easier for residents to pay on time.
* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Lessen administrative workloads by enabling residents to pay multiple bills – taxes, parking violations, county fees, and more – when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.
Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.
Choose peace of mind for both you and your residents with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.
Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Muni-Link, Harris inHANCE, and more.
Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your municipality.
Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms municipalities already rely on — like Muni-Link, Harris Computer, Harris inHANCE, and other CIS, ERP, and legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.
Ensure more efficient collections: On average, our customers reduce late payments by 40%.*
Reduce the burden of manual collections: Customers have reduced lobby traffic by up to 50%, call volumes by up to 69%, and collectively saved hundreds of hours a month on manual workloads.**
Improve CSAT with convenience, not complexity: Not being able to pay bills online increases resident frustration. Easy payments and self-service options increase CSAT without increasing your workload.
Ensure smoother business operations: With a 3-10x increase in backend efficiencies, local governments run smoother with real-time reporting capabilities and fast, accurate reconciliations.***
Maintain a positive public image: Improve resident sentiment with billing and payments that are easy for all residents to use.
Cut costs without cutting corners: Slash costs with fewer paper bills, turn expensive call centers into an efficiency engine, and expect zero implementation fees.
Ensure accurate reconciliations: Real-time data through a SaaS infrastructure ensures fast and accurate account reconciliations.
Tailor-made integrations without heavy lifting: Enjoy a modern payment solution customized to meet your needs, delivered on time and on budget. Reduce the burden on internal IT teams with a seamless integration that fits your existing tech stack, accelerating time to value.
Security that’s built in — not bolted on: Our PCI-compliant solution checks all the boxes with encrypted customer data and a SaaS model that automatically provides the latest security updates.
* Source: Based on data collected from customers that went live on the InvoiceCloud platform in 2022 and 2023 and had 12 month’s worth of available payment data as of Dec. 2024.
** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
*** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Drive digital adoption, elevate resident satisfaction, and simplify transactions using behavioral and operational insights — it’s more than payment processing. Go beyond automation and collections by intelligently engaging residents with personalized reminders and effortless self-service options, reducing complexity, increasing on-time payments, and lowering call volumes.
The cost of paper alone costs local governments thousands each year. With innovative features proven to boost adoption, you can drive higher levels of digital self-service and lower costs in the process.
Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*
The more residents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.
From implementation and 24/7 technical support, to marketing your new digital payment options to customers, you’ve got a true partner in InvoiceCloud — without hidden fees.
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Connect with our local government payment experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.