Press Room

DEVNET and InvoiceCloud Offer New Integrated Solution to Transform the Digital Payment Experience for Tax Organizations and Their Constituents

Sycamore, Ill. and BOSTON—January 31, 2023—DEVNET, a leading tax core software provider, and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, are now offering an integrated solution for digital tax payments. According to an InvoiceCloud survey conducted in October of 2022…Read More

InvoiceCloud Celebrates SEMCO’s High Ranking on the 2022 J.D. Power Gas Utility Residential Customer Satisfaction Study

BOSTON—January 17, 2023—InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, congratulates its customer SEMCO for its high ranking on J.D. Power’s 2022 Gas Utility Residential Customer Satisfaction Study. SEMCO ranked third overall in the Midwest Region: Midsize Segment. Read More

Port St. Lucie and InvoiceCloud Launch New Online Payment System to Offer Customers Increased Self-Service Options

Port St. Lucie, Fla. and BOSTON—January 11, 2023—The City of Port St. Lucie has implemented InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch a new digital payment, customer engagement, and billing system for utility customers. The new payment portal went live on December 13, 2022. Read More

Truckee Meadows Water Authority Stabilizes Rates for Customers by Driving Operational Efficiencies with InvoiceCloud

Reno, Nev. and BOSTON—December 14, 2022—Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, announced the results of implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services. Read More

InvoiceCloud’s State of Online Payments Report: Digital Bill Payment Increases Across All Channels; Mobile Payments is Preferred Payment Channel

BOSTON—December 6, 2022—InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, released its State of Online Payments report today, showcasing what we believe…Read More

November 10, 2022: Soquel Creek Water District Sees 47% Increase in Electronic Payment Adoption with InvoiceCloud’s Innovative Payment Solution

Soquel Creek Water District has seen a 47% increase in electronic payment adoption in the past year with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services…Read More

September 29, 2022: FREY Municipal Software and InvoiceCloud Offer Municipalities Expanded Payment Options to Improve Customer Experience

FREY Municipal Software (FMS) and InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, will offer municipalities a payment platform that enhances experiences….Read More

September 20, 2022: InvoiceCloud and Intellagents to Provide Premier Payments Experience to Insurance Ecosystems

InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, announced a new relationship with insurance software supplier Intellagents…Read More

September 12, 2022: InvoiceCloud Delivers 123% Increase in Online Payments for The City of Wylie, Texas

The City of Wylie, Texas has seen a 123% increase in electronic payment adoption within the first 11 months of implementing InvoiceCloud…Read More

August 18, 2022: Bona Vista Water Receives 75% of Bill Payments Electronically with InvoiceCloud’s Payment Solution

Bona Vista Water Improvement District has received 75% of bill payments electronically since implementing InvoiceCloud, an EngageSmart…Read More

August 16, 2022: TruePoint Solutions and InvoiceCloud Create Expanded Options for Utility Billing Market

TruePoint Solutions, developer and provider of leading utility billing and agricultural irrigation management solutions and professional services for the public sector…Read More

August 11, 2022: InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption

Ellington Mutual Insurance Company has leveraged InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services…Read More

June 29, 2022: The City of Escondido Achieves 62% Overall Self-Service Electronic Payment Adoption with InvoiceCloud’s Innovative Payment Solution

The City of Escondido has seen 62% overall self-service electronic payment adoption since implementing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, in 2018…Read More

June 10, 2022: The City of Clearwater Launches New Online Payment System with InvoiceCloud

The city of Clearwater has chosen InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for Clearwater customers…Read More

June 3, 2022: James City County Sees 11x Increase in Electronic Payments with InvoiceCloud’s Innovative Payments Solutions

James City County has seen a 1,060% increase in electronic payments after choosing InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services…Read More

April 21, 2022: Georgia Farm Bureau Insurance and InvoiceCloud to Launch New Online Payment System

Georgia Farm Bureau Insurance is utilizing InvoiceCloud’s solution for online bill payment services, to launch an enhanced online billing and payment system for members of Georgia Farm Bureau…Read Now

April 19, 2022: Muni-Link and InvoiceCloud Announce Strategic Go-To-Market Program to Provide Utility Customers Superior Electronic Bill Presentment and Payment Solutions

Muni-Link, a division of Link Computer Corporation and InvoiceCloud, an EngageSmart (NYSE:ESMT) solution for online billing and payments, are together bringing Muni-Link utility customers a real-time…Read Now

March 29, 2022: AFR Insurance Partners with InvoiceCloud to Launch New Online Payment System

AFR Insurance has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for AFR Insurance customers…Read More

March 3, 2022: Metro Water Services Partners with InvoiceCloud to Launch New Online Payment System

Nashville Metro Water Services has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services…Read More

February 24, 2022: The City of Denton Partners with InvoiceCloud to Launch New Online Payment System for Utility Customers

The City of Denton, TX, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal…Read More

February 10, 2022: The City of Hagerstown Partners with InvoiceCloud to Launch New Online Payment System

The City of Hagerstown, MD, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal for over 40,000 Hagerstown residents…Read More

January 20, 2022: City of Monroe Partners With InvoiceCloud, Sees 41% Increase in Online Payments

InvoiceCloud, an EngageSmart, Inc. (NYSE: ESMT) solution for online bill payment services, today announced that since partnering with the City of Monroe, Mich., to offer residents expanded options for paying bills online…Read More

January 18, 2022: The City of Syracuse Partners with InvoiceCloud to Launch New Online Payment System for Tax Payments

The City of Syracuse has partnered with InvoiceCloud, an EngageSmart (NYSE:ESMT) solution for online bill payment solutions, to launch an enhanced and more comprehensive online billing and payment system…Read More

January 14, 2022: The City of Billings, MT Sees 262% Increase in E-Payments After Partnering with InvoiceCloud and VertexOne WaterSmart™ 

InvoiceCloud, an EngageSmart, Inc. (NYSE: ESMT) solution for online bill payment services, today announced that since partnering with Billings Public Works and VertexOne WaterSmart™…Read More

January 14, 2022: InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes; Town of Barnstable Customer Awarded $30,000 Grand Prize

InvoiceCloud, an EngageSmart solution for online bill payment solutions, today announced the winners of the first-ever online billing sweepstakes…Read More

December 15, 2021: InvoiceCloud a Finalist in 2021-22 Cloud Awards

InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment solutions, has been declared a finalist this week in the international cloud computing awards program, The Cloud Awards…Read More

November 22, 2021: Greater Johnstown Water Authority Partners with InvoiceCloud to Launch New Online Payment System

The Greater Johnstown Water Authority (GJWA) has partnered with InvoiceCloud, an EngageSmart solution for online bill payment solutions, to launch an enhanced online billing and payment system…Read More

November 16, 2021: Harris Utilities and InvoiceCloud Expand Partnership with Focus on SilverBlaze

SilverBlaze, a vertical market software business unit of Harris Utilities, and InvoiceCloud today announced the launch of SilverBlaze Premier with InvoiceCloud…Read More

September 28, 2021: InvoiceCloud’s Electronic Payments Apps Now Available in Guidewire Marketplace

InvoiceCloud’s integrations for PolicyCenter and BillingCenter to streamline the payment and collections process for insurers, while engaging policyholders…Read More

September 1, 2021: National Fuel Launches New Online Payment System

National Fuel Gas Distribution Corporation has partnered with InvoiceCloud, an EngageSmart solution for online bill payment services…Read More

August 19, 2021: InvoiceCloud and ESC Partners Combine Forces Delivering Online Payment Capability to Public Utilities and City Governments

June 28, 2021: InvoiceCloud Updates IVR Offering with Enhanced Features

June 15, 2021: InvoiceCloud Announces Strategic Partnership with Zensar

InvoiceCloud, an EngageSmart solution for online bill payment services, announced that it has entered into a strategic partnership with Zensar…Read More

May 26, 2021: The Treasurer of Montgomery County Announces PayPal as Newest Bill Payment Option

The Treasurer of Montgomery County now accepts PayPal as a payment option for taxpayers…Read More

May 12, 2021: EngageSmart Ranks Among Highest-scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces For 2021

EngageSmart has been named to Inc. magazine’s annual list of the Best Workplaces for 2021…Read More

May 11, 2021: ETI Software Partners with InvoiceCloud to Deliver Seamless End-to-End Customer Experience for Broadband Service Providers

ETI Software, a global leader in service lifecycle management software, and InvoiceCloud, an EngageSmart solution for online bill payment services, have partnered to help broadband service providers…Read More

May 4, 2021: Mishawaka Utilities Announces PayPal as Newest Bill Payment Option

Mishawaka Utilities now accepts PayPal as a payment option for utility customers…Read More

April 27, 2021: City of Arlington, TX Water Utilities Saves $900k in Annual Operational Costs with InvoiceCloud’s Online Payment Solution

InvoiceCloud, an EngageSmart solution for online bill payment services, announced that it has saved the Arlington Water Utilities Department $900k on average in operating expenses each year…Read More

April 8, 2021: City of New Bedford Announces PayPal as Newest Bill Payment Option

The City of New Bedford now accepts PayPal as a payment option for utility customers and taxpayers. Along with the ability to pay bills…Read More

March 16, 2021: InvoiceCloud Helps the Insurance Industry Drive Digital Transformation at a Record Pace

InvoiceCloud today announced significant growth in the insurance industry, having signed 150 insurance customers in 36 months…Read More

March 4, 2021: Cranston, Rhode Island Reports 170% Increase in Online Tax Payments Since Launching New System

Since investing in a new electronic bill presentment and payment solution in June 2017, the City of Cranston has seen a 170% increase in online payments…Read More

February 16, 2021: New study: Nearly a quarter of millennials who missed insurance payments forgot they were due

InvoiceCloud has just released a report highlighting research into the state of millennial insurance policyholders in 2021…Read More

January 13, 2021: InvoiceCloud launches Outbound Campaigns to accelerate customer engagement

New add-on feature allows InvoiceCloud clients to engage with customers through multiple communication channels including voice, email, and text…Read More

December 7, 2020: California Mutual Partners with InvoiceCloud to Improve Insurer’s Efficiency and Simplify Process for Policyholders

InvoiceCloud has enabled California Mutual Insurance Company to implement a payment processing platform that significantly reduced administrative inefficiencies… Read More

August 25, 2020: Bluefin and InvoiceCloud Partner to Provide Secure, PCI-Validated Point-to-Point Encryption (P2PE)

Bluefin and InvoiceCloud have partnered to provide PCI-validated P2PE through the company’s SaaS platform…. Read More

July 7, 2020: LIDP Consulting Services Partners with InvoiceCloud to Deliver Improved Policyholder Experience

LIDP Consulting Services, Inc. is excited to announce its partnership with InvoiceCloud to enhance the online policyholder experience… Read More

June 9, 2020: InvoiceCloud Enhances Electronic Bill Payment Platform with Apple Pay and Google Pay

InvoiceCloud has enhanced its online bill payment platform with Apple Pay and Google Pay as additional payment options…. Read More

May 8, 2020: Next Level Solutions Partners with InvoiceCloud to Enhance Policyholder Online Payment Experience

Next Level Solutions announced that it has partnered with InvoiceCloud to enhance the online policyholder experience… Read More

April 28, 2020: Caselle, Inc. Partners with InvoiceCloud to Deliver Improved Customer Experience

Caselle, Inc., has partnered with InvoiceCloud to enhance its customers’ Electronic Bill Presentment and Payment (EBPP) experience… Read More

April 14, 2020: InvoiceCloud Absorbs Payment Fees to Support Online Donations for COVID-19 Community Response Efforts

InvoiceCloud today announced the launch of a philanthropic program to help its billers establish charitable funds to support COVID-19 response and recovery efforts in their respective communities., … Read More

February 5, 2020: InvoiceCloud: Millers Mutual Partners with InvoiceCloud to Bring Enhanced Billing Portal to Policyholders

Millers Mutual Insurance, a regional property and casualty insurer, has partnered with InvoiceCloud, …Read More

June 27, 2019: InvoiceCloud: For Massachusetts Homeowners, July is Tax Time

Electronic Tax Payments Grew by 39% to $213M…Read More

June 26, 2019: InvoiceCloud: For Connecticut Homeowners, July is Tax Time

Electronic Tax Payments Grew by 110% to $129M…Read More

May 1, 2019: Marion County Electronic Tax Payments Up 38%

Fast, Convenient Payment Options are Encouraging More Taxpayers to Forgo Paper…Read More

March 5, 2019: Insurity Selects InvoiceCloud for First-Class P&C Billing Experience

Cloud-based Offering is Available to Customers Across All Insurity Solutions…Read More

December 18, 2018: InvoiceCloud and General Atlantic Announce Strategic Partnership

InvoiceCloud, Inc. (“InvoiceCloud”), a leading Software as a Service (“SaaS”) provider of vertical software, billing, and payments solutions, today announced a strategic partnership with General Atlantic, …Read More

July 12, 2017: InvoiceCloud and Adaptik Ink Partner Agreement to Deliver Best of Breed E-Billing and Presentment to P&C Insurers

Adaptik, a leading provider of core solutions for policy administration, billing, customer management, work management and …Read More

December 1, 2016: InvoiceCloud Names Martha Greer to Lead Operations

InvoiceCloud is pleased to announce that Martha Greer has joined the company as Senior Vice President of Operations …Read More

February 17, 2016: InvoiceCloud acquires leading municipal e-payment solution provider – MCC (Metropolitan Communications, LLC)

Combined entity creates best of breed Electronic Billing and Payment Solution for Local Government, Utilities, and Bill Processors…Read More

December 22, 2015: InvoiceCloud acquires leading healthcare e-payment solution – HealthPay24

Expands into new vertical with best of breed Point of Service and Online Payment Center for Hospitals…Read More

September 14, 2015: InvoiceCloud Joins the Inc. 500

Ranked #428 in the US, InvoiceCloud is ranked #11 in Massachusetts…Read more

December 16, 2014: InvoiceCloud engages more mobile payers with optimized interface

Intuitive, simple screens make mobile payments fast and easy…Read More

October 15, 2014: InvoiceCloud Continues to Win RFPs

IC’s Superior Product Outshines Other Solutions…Read More

July 1, 2014: InvoiceCloud Adds its 350th Client

Local government, utilities and select commercial clients reduce costs, improve customer experience and go green.…Read More

January 2, 2014: InvoiceCloud Adds Dynamic Bill Creation and Presentment in Connecticut

Innovation allows Customers to Pay Old Tax bills online…Read More

December 10, 2013: InvoiceCloud Simplifies Customer Payment Management with “Account Linking”

Demand Met for Self-Service Account Management Tool…Read More

September 3, 2013: InvoiceCloud Opens Client Service Center in Memphis, adds experienced VP of Operations

Focus on superior customer support results in expanded new facility…Read More

July 1, 2013: The City of Boston Awards “Customer Online Payment System” Contract to InvoiceCloud

Customer communication engine and payment platform outperforms competition…Read More

May 7, 2013: InvoiceCloud Launches Revolutionary Payment Scheduling Tool

Flex-Pay takes self-service to a new level…Read More

October 11, 2012: Indianapolis and Marion County Treasurer Receives State Approval to “Go Paperless” with InvoiceCloud

Legislative action results in taxpayers’ ability to receive bills electronically and forgo printed bills…Read More

June 12, 2012: Indianapolis Sees 90% Increase in Online Tax Payments after Partnering with InvoiceCloud

Innovative technology allows taxpayers to manage installment payments…Read More

February 14, 2012: Century Bank partners with InvoiceCloud to offer customers e-billing technology

Industry leaders team up to increase paperless adoption and improve collections…Read More

July 18, 2011: Harris Local Government partners with InvoiceCloud to offer customers e-billing options

Harris Local Government, a division of Harris Computer Systems announced today …Read More

April 5, 2011: Paper Tax Bills Replaced by E-Bills for the First Time in Massachusetts History

InvoiceCloud makes e-bill savings a reality for municipalities and utilities…Read More

September 1, 2009: Green Service from InvoiceCloud™  Saves Trees and Money

Software providers discover new opportunities to win customers and improve the environment…Read More

August 4, 2009: Software Companies and Billers Find Silver Lining with InvoiceCloud™

To prosper in this economy, software companies and system integrators are offering added value to their existing customers and prospects…Read More

July 28, 2009: 20 Years after Inventing MicroFridge™, Entrepreneur launches InvoiceCloud™

Hoping to repeat past successes, entrepreneur Bob Bennett …Read More