Research: Encourage Self-Service Among Digitally Hesitant Customers
The only way to make digital payments accessible to everyone is to understand the unique challenges and nuances of hesitant populations. InvoiceCloud conducted research to deliver these insights to our customers and help them overcome barriers to digital adoption.
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“As aspirational as this may sound, committing to digital payments for all is feasible. By leveraging research, technology, and simple empathy, we can find a way to bring everyone onboard.”
Kevin O’Brien
CEO, InvoiceCloud
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Truckee Meadows Keeps Rates Affordable for Customers with Stellar Digital Payment Experience
Research: Understanding Broader Consumer Payment Preferences
InvoiceCloud’s annual State of Online Payments report surveys consumers nationwide for insights into the most popular ways to pay bills, American’s top issues with digital payments, and more. Understanding these broader preferences ensures our solution is poised to address barriers and make digital payments for everyone a reality.
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The Villages Drive Adoption Among 55+ Customers
After switching to InvoiceCloud’s easy-to-use digital payment solution, The Villages achieved 77% adoption among its predominantly 55+ customer base. Other results following a seamless implementation with their core CIS include:
- 64% increase in AutoPay
- 45% decrease in mailed checks
- Reduced print/mail costs due to a 26% increase in paperless billing enrollment
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Digital Payments for Everyone a reality