InvoiceCloud

Solving Real Challenges
for Billers & Payers

Reduce staff workloads and delight customers with a digital payment platform that elevates the billing and payment experience.

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InvoiceCloud is the billing and payment platform purpose-built to drive digital adoption, elevate customer satisfaction, and simplify transactions using behavioral insights. But we’re more than just software. We’re where advanced technology meets white-glove onboarding and success. Where proven marketing strategies and co-created adoption programs are tailored to your business goals.

The result is a more efficient, more human payment experience for all customers that gives your staff the freedom to focus on service.

Recent Awards

What We Believe icon

What We Believe

We believe in the power of digital payment adoption to improve customer engagement and embrace financial inclusion.

What We Deliver icon

What We Deliver

  • Efficient and intuitive payment experiences through a connected technology system that is PCI Level 1 certified
  • Impactful technical and consultative support, starting with dedicated implementation teams, ongoing customer support, and access to marketing resources to promote digital options within your community
  • Leadership in payment-related AI and innovation with features proven to drive adoption and streamline processes
What It Means icon

What It Means

  • Satisfied and engaged customers thanks to an easy-to-use interface
  • Increased digital adoption, which translates to streamlined efficiencies and significant cost savings for your team
  • Peace of mind with a fully-integrated platform that is PCI Level 1 certified

Digital Payments for Everyone

We believe the convenience of digital payments should be available to everyone, regardless of their access or comfort with technology.

Learn more about our commitment to making Digital Payments for Everyone.

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Meet Our Leadership Team

Kevin O'Brien

Kevin O'Brien

Chief Executive Officer
Dana Louie

Dana Louie

Senior Director of Strategic Programs
Mark Daoust

Mark Daoust

Chief Customer Officer
Jessi Marcoff

Jessi Marcoff

Chief People Officer
See the Leadership Team

Billions Processed. Millions Engaged. One Mission.*

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Customers

$ 0 B

Payments Processed Annually

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Professionals

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Integrations

*As of August 2025

Press Room

BOSTON – September 25, 2025

InvoiceCloud Recognized as a PropertyCasualty360 Insurance Luminary for Third Consecutive Year

InvoiceCloud has once again been named to PropertyCasualty360’s Insurance Luminaries Class of 2025 in the Technology Innovation category. This marks the company’s third consecutive year earning this distinction, reflecting its continued success in helping insurers transform their premium and disbursement payment systems and customer engagement.
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BOSTON – September 23, 2025

NLC Insurance Companies Selects InvoiceCloud; Payments Company Promoted to Guidewire Premier Status

InvoiceCloud, a premier solution for digitalizing premium payments and outbound claims disbursements, has been promoted to Premier tier in the Guidewire PartnerConnect program — the highest tier in the network — following a successful rollout with NLC Insurance Companies.
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BOSTON – September 18, 2025

InvoiceCloud Customer and Leader Honored as Exceptional Women in Utilities by Women Who SPARK Awards

InvoiceCloud, a leading provider of online billing and payment services, announced that both an InvoiceCloud customer and InvoiceCloud team member were recognized at the Utility 2030 Women Who SPARK Awards, which celebrate innovation, leadership, and mentorship in the utility sector.
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Who We Serve

Utilities

Empower customers with convenient, digital options for utility billing and payments.

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Insurance

Give policyholders a better payment experience for premiums and claims.

View Insurance

Local Government

Offer easy, digital ways for your community to pay parking tickets, fees, and more.

View Local Government

County Tax

Meet constituent expectations with a range of easy-to-use options for paying taxes.

View County Tax

Built by People, Powered by Purpose: Our Core Values

Champion the Customer

Our customers are at the heart of everything we do. We partner with our customers to help achieve their goals and exceed their expectations.

Lead with Expertise

Our curiosity and quest for continuous improvement sets our customers up for success, allowing us to deliver excellence every day.

Embrace Innovation

From our technology to our people, we strive to continuously innovate. We leverage our learnings to advance and improve at every turn.

Act with Integrity

We do the right thing by our customers, colleagues, and partners. Our actions are guided by honesty, transparency, and collaboration to build trust.

Join the InvoiceCloud Team

Do you value innovative, outcome-based thinking? Are you a collaborative team player that strives to always put customers first? Do you think needlessly complicated things should be demystified?

See Open Positions