Leadership Team

Kevin leads the strategic direction for InvoiceCloud, focused on delivering innovation and high-quality service to our customers. Prior to joining EngageSmart and InvoiceCloud in 2022, Kevin was the Divisional Vice President and General Manager of the Product Lifecycle Management (PLM) segment at PTC. In this role, Kevin is responsible for PTC’s strategy, product, go-to-market, and customer success for PLM offerings including Windchill and ThingWorx Navigate. Previously at PTC, Kevin led the build out of PTC’s award- winning Internet of Things and Augmented Reality partner ecosystems. Kevin also spent a decade at Oracle in a series of global go-to-market leadership roles building several new growth businesses.

Kevin holds an MBA in General Management from Harvard Business School and a B.A. in Government from Colby College. He loves spending time with his wife and four kids and enjoys skiing, mountain biking, cooking, and reading.

Mark Daoust has over 25 years of experience in the enterprise technology space. He spent nearly 15 years at Hewlett-Packard Enterprise where he held a variety of leadership positions including as the Vice President of Operations and Services. In this role, he was responsible for leading a 350-person team focused on enablement, implementation, delivery, and support for seven software-as-a-service (SaaS) products including digital archiving, compliance, and eDiscovery. Following, he served as the Chief Customer Success Officer at Quickbase, a leading no code/low code SaaS platform, where he built a new Customer Success function from the ground up to serve over 6,000 customers. During his tenure, Quickbase grew from $80m to $180m ARR and was recapitalized under Vista Equity in 2019.

Sean Donnelly serves as General Counsel to InvoiceCloud, having joined the organization in June 2021 as Senior Counsel and then Deputy General Counsel to its parent company, EngageSmart, prior to its acquisition by Vista Equity Partners in 2024. Formerly, Sean served as in-house counsel to Boston-area organizations Forward Financing and The Phia Group. Sean received his J.D. from Boston College Law School and his B.A. in Political Science with Distinction from the University of Michigan.

Dan brings more than 25 years of global leadership experience leading commercial sales teams and fueling revenue growth for enterprise software companies. Before InvoiceCloud, Dan served as Chief Revenue Officer at Brightcove, a trusted leader in streaming technology. Prior to that, he was Chief Revenue Officer at Brandwatch, a data-driven digital consumer intelligence company. Much of Dan’s career in technology comes from seventeen years at Oracle where he held various sales leadership roles, including heading up OracleDirect which grew from hundreds of millions in revenue to over a billion dollars in revenue with two thousand team members.

Dan holds a MS in Management from Rensselaer Polytechnic Institute, Hartford, and BS Marine Engineering from Massachusetts Maritime Academy. Dan enjoys time with his wife and five children boating around mid-coast Maine, skiing in New England and Utah.

As Senior Director of Strategic Programs, Dana is focused on implementing strategic initiatives to enable growth and efficiency at InvoiceCloud. Prior to joining InvoiceCloud, Dana was a leader on the Corporate Development team at HubSpot, where she ran strategic prioritization and execution for acquisitions and corporate venture capital investments. She played a key role in HubSpot’s acquisition of Clearbit. In her time at HubSpot, she held various roles across the business as part of HubSpot’s leadership rotational program. She also spent time as a consultant at Analysis Group where she worked in their Finance and Antitrust practices.

Dana has an MBA in General Management from Harvard Business School and a BA in Mathematical-Economics from Wesleyan University. She enjoys long-distance running, traveling, and painting. Dana lives in Boston with her husband.

Jed brings 30 years of a strong passion for and focus on engineering and product development, beginning with his role at IBM Global Services as an Executive IT Architect. Most recently, Jed served as Chief Technology Officer at Advisor360°, where he led all engineering aspects of the business and successfully transformed the engineering department from an internal IT department into an Enterprise SaaS market-driven product organization. Prior to this, he served as the Chief Technology Officer at the Bank of New York Mellon, the VP, Director of Enterprise Architecture & Strategy at MFS Investment Management, and Senior Manager within Accenture’s Strategy and Transformation Practice.

Jed has an MBA from the Massachusetts Institute of Technology – Sloan School of Management (2017) and a B.S. Physics (Cum Laude) from Boston College (1995).

Jessi serves as Chief People Officer of InvoiceCloud, responsible for leading the overall People Operations strategy. She is focused on cultivating great talent and programs that align to the overall business’s growth and success. Prior to joining InvoiceCloud, Jessi served as Chief People Officer at BentoBox where she played a key role in the acquisition with Fiserv and verticalizing the hospitality and restaurant space. Prior to BentoBox, Jessi spent years focused on a global footprint for Brandwatch and completely transformed the company’s total rewards, compensation, and improved engagement levels across the org. She has experience in areas such as organizational design, people development and change management within the tech space, utilities, and business consulting.

Jessi holds an MBA in Organizational Behavior from Marylhurst University and enjoys traveling, cooking, and boating with her husband and family.

Alice Palmer is a customer-centric, data-driven marketing executive with 25 years of experience leading global brands in both the public and private sectors. She has successfully driven transformation initiatives, including business model shifts, rebrands, and market expansion, at industry-leading companies such as Autodesk, Vercara, Avid, and Monotype. Her leadership spans go-to-market strategy, product marketing, demand generation, customer marketing, brand, and public relations. In her most recent role as Chief Marketing Officer at Vercara, Alice helped secure the online presence of many of the world’s largest e-commerce, media, and financial companies.

Alice is a graduate of Duke University and has an MBA from the F.W. Olin School at Babson College, where she was valedictorian. She is a committed advocate for working parents and enjoys food, wine, and travel. Alice lives just outside of Boston with her husband and four children.

Chris serves as CFO of InvoiceCloud, where he is responsible for establishing the financial strategy and managing the financial operations of the business. Prior to joining InvoiceCloud, Chris was CFO of IntelyCare, a digital labor platform serving the healthcare industry. Chris joined IntelyCare from accounts payable automation provider MineralTree, where he also served as CFO.

Chris earned a B.S. from Lehigh University with majors in Finance, Accounting, and Economics and an M.B.A. from the University of Virginia. He is a CPA and CFA charterholder.

Steve brings nearly 20 years of Product Management experience across SaaS products to InvoiceCloud. He is responsible for product strategy for Invoice Cloud’s industry-leading EBPP product. Prior to joining InvoiceCloud, Steve was VP Product at Acquia, where he led Acquia’s Marketing Cloud, delivering personalization, marketing automation, and customer data platform offerings to marketers. Throughout his career, Steve has been fortunate to lead talented SaaS product teams serving many verticals, including security (LastPass) and collaboration (join.me) at LogMeIn, financial services at Wolters Kluwer, and supply chain at two successful Boston-area startups.

Steve holds both a BS and an MBA from Boston College. When he isn’t focused on building products customers love, you can find Steve skiing, cycling, or outdoors somewhere in the Boston area with his wife and three children.