[Research Report] Digital Payments for All: Encourage Self-Service Among Digitally Reluctant Customers

InvoiceCloud collaborated with a third-party research firm to survey four populations that historically avoid digital payments: those 55+, non-English speakers, check writers, and the unbanked. The data offers insights into what would motivate each cohort to adopt digital payments.

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The Solution That Works

With limited customer interaction, you don’t have many chances to change their behavior. InvoiceCloud makes the process of paying a bill simple and encourages self-service so you can focus on what matters. We deliver the best digital adoption rates in the industry with a 59%* average increase in e-payment adoption, 104%** average increase in paperless enrollment, and 39%*** average decrease in billing and payment-related calls.  Additional benefits include: 

  • Decreased print and mail costs
  • Greater operational efficiencies 
  • Higher customer satisfaction
  • Reduced payment-related manual tasks and call volume
*Based on average year 1 results of InvoiceCloud customers that went live between 2018-2021​
** Based on average year 1 results of a limited subset of InvoiceCloud customers that (i) went live on the platform in 2020-2021, (ii) enabled paperless billing, and (iii) had a 5%-30% paperless billing adoption rate prior to going live with InvoiceCloud. ​
*** Based on a limited subset of customers that went live from 2015 – 2021 and tracked/provided payment-related call data in their first 12 months on their previous platform and the Invoice Cloud platform, respectively.
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Let your customers pay when, how, and where they want.

Most customers miss a payment because they forgot, but our intelligent communications reminds customers to pay their way and never miss a payment. Our integrated solution puts your organization’s branding first to let customers know they’re in the right place.

Our True SaaS platform is always up to date and enables your customers to: 

  • Pay online, by text, or by phone
  • Enroll in paperless billing in the payment route
  • Schedule payments or enroll in AutoPay to help decrease late payments 
  • Make one-click payments through email, text, or calendar reminders 
  • Skip registration and make single payments quick and easy with Guest Checkout 
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Award-Winning Solutions and Service

InvoiceCloud is proud to be recognized by industry award bodies for our ground-breaking innovation and outstanding customer service.

Our clients' results speak for themselves.

Don’t just take our word for it. See how InvoiceCloud’s platform
has helped organizations like yours achieve real results.

Let’s work together.

Be a part of our extensive Partner and integration ecosystem. InvoiceClould delivers an extended solution that increases client retention, drives customer satisfaction, and grows your revenue. Together, we can deliver a solution that is simple and effective.

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