InvoiceCloud

County Tax
Collection Platform

Simplify property tax collection by digitizing communications and payments — meeting taxpayers where they are.

Talk to a County Tax Payments Expert

75% of Taxpayers Prefer Digital — Are You Meeting Them There?

Support evolving property owner expectations with a flexible, self-service payment system that leads to fewer taxpayer calls, shorter office lines, and a significant reduction in mailed checks.

Explore the Platform

From Back Office to Bottom Line: Smarter Tax Collection Starts Here

Improve Collections

  • Reduce delinquencies with automated reminders and intuitive design.
  • Accelerate payments for a better cash flow.
  • Improve collection rates by increasing digital, self-service payments.

Minimize Risk

  • Stay audit-ready with PCI and Nacha compliance out of the box with end-to-end encryption, tokenization, and continuous monitoring.
  • Expect no-code integrations with 160+ CIS platforms.
  • Keep your payments experience up-to-date and secure without manual patches or downtime.
  • Receive hands-on risk reduction support at no cost.

Reduce Cost

  • Cut costs, increase efficiency, and boost collections — without increasing staff.
  • Reduce the cost of paper billing, postage, and staff time.
  • Automate 50%* of billing tasks across all payment types.

Optimize Productivity

  • Reduce operational burden and boost office productivity with a 49% average increase in e-payment adoption and a 58% boost in paperless enrollment*.
  • Get real-time insights that helps you track taxpayer engagement, monitor digital adoption, and identify trends that impact collections.
  • Rapidly scale to accommodate high transaction volumes and deliver automated upgrades without system interruptions or IT lift.
  • Expect hands on support that understands county tax, from implementation to 24/7 technical services and customized marketing materials.

* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

When Payments Matter Most, Counties Choose InvoiceCloud

✓ 46% decrease in mailed and in-person payments

“The InvoiceCloud platform helped us cut mailed and in-person payments in half, enabling us to shift resources to other areas of need. In fact, it decreased mailed in payments so much that we never fell behind on processing these payments in a single day in the past cycle — a first in my 20+ years of processing payments.”
Jennifer Tomes
James City County, Treasurer
✓ 26% decrease in billing-related calls
"Before InvoiceCloud, my staff of five was always working over the weekend and late at night to process the payments that were mailed-in or walked-in, plus manually keying in everything that was paid online. There were lots of frustrations. [With InvoiceCloud] our mail and walk-ins slowed down tremendously. We didn't work a single Saturday this year, and that’s unheard of.”
Christy Morrow
Tax Division Manager, Davidson County, NC
✓ 50% reduction in walk-in payments
“Government employees are constantly focused on saving money for the taxpayers. Anything that we can do more efficiently benefits all of us. We use InvoiceCloud to help us save money, and that savings gets passed on to the taxpayer. And that's important for all of us.”
Mickey Rogers
Deputy Treasurer of Operations, Marion County, IN, Treasurer’s Office
✓ 76% increase in digital payments
✓ Saved 24 hours a month in manual payment workload
“We wanted to drive taxpayer engagement through digital payments, helping us alleviate the volume of calls and walk-ins to address payment issues. InvoiceCloud provided exactly what we wanted, including modern payment options that empower self-service to help save time and resources to focus on other top needs.”
Trina Baxley
Collections Supervisor, New Hanover County

Fewer Calls. Happier Constituents.

Automation & Efficiency

Lessen administrative workloads by enabling residents to pay multiple bills – taxes, parking violations, county fees, and more – when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.

Data & Insights

Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.

Compliance & Security

Choose peace of mind for both you and your residents with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.

Integration & Interoperability

Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Muni-Link, Harris inHANCE, and more.

Implementation & Support

Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your municipality.

Seamless Integration with Your CIS

Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms counties already rely on — like DevNet, Harris Aumentum, Megabyte, BI-Tek, NCPTS, Tyler, and other legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.

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No Matter Your Role, InvoiceCloud Supports Your Success

County Treasurer

Ensure more efficient collections: On average, our customers reduce late payments by 40%.*

Reduce the burden of manual collections: Customers have reduced lobby traffic by up to 50%, call volumes by up to 69%, and collectively saved hundreds of hours a month on manual workloads.**

Tax Collectors

Streamline collections: With a 3-10x increase in backend efficiencies, counties run smoother with real-time reporting capabilities and fast, accurate reconciliations.***

County Commissioner

Improve constituent satisfaction: Easier, more convenient payments mean happier taxpayers. Billers have seen customer satisfaction scores up to 96% after implementation.****

Technology Directors

Tailor-made integrations without heavy lifting: Enjoy a modern payment solution customized to meet your needs, delivered on time and on budget. Reduce the burden on internal IT teams with a seamless integration that fits your existing tech stack, accelerating time to value.

Security that’s built in — not bolted on: Our PCI-compliant solution checks all the boxes with encrypted customer data and a SaaS model that automatically provides the latest security updates.

* Source: Based on data collected from customers that went live on the InvoiceCloud platform in 2022 and 2023 and had 12 month’s worth of available payment data as of Dec. 2024.

** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

*** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.

****Based on anonymized customer data.

Purpose-Built for County Tax

Boost digital adoption and improve billing operations with a SaaS platform designed with county tax in mind. Engage constituents with personalized reminders and easy-to-use self-service tools to mitigate delinquencies, call volumes, and administrative burdens. With tailored onboarding, proven marketing strategies, and adoption programs built for counties like yours, InvoiceCloud delivers a more efficient payment experience — freeing your staff to focus on serving your community, not chasing payments.

See earlier collections and 40%* fewer delinquencies.

Level out the spike of due date payments and see fewer delinquencies through automated reminders, clear messaging, and personalized prompts that keep taxpayers proactive and informed.

Optimize back-office and IT processes for more efficiency.

Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*

Lower support volumes with easy self-service options.

The more constituents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.

Experience easy integration and continuous support.

From implementation and 24/7 technical support, to marketing your new digital payment options to taxpayers, you’ve got a true partner in InvoiceCloud — without hidden fees.

Schedule a Demo

Resources for County Tax Professionals

How to Identify a Secure Digital Payments Platform

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4 Ways an AI-Enabled Payment Platform Can Change the Billing Experience

AI is no longer a futuristic concept — it’s here, and it’s transforming industries at lightning speed. For…

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AI Evaluation Checklist

How well is AI being leveraged in your current or potential billing and payment solutions? AI is reshaping…

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More Resources

Let’s Optimize Your Tax Collections

Connect with our county tax collection experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.

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