
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service

Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience

It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
Tags: customer experience, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, utilities

For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience

Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience

Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience

CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…

In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service

April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments