Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
Tags: Uncategorized
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
Tags: culture
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
