How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience
Mail Fraud: How Digital Payments Can Offset the Rising Threat
Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…
Tags: digital payments, ebpp, online payment system, online payments, research, security
What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities
Infographic: The Annual State of Online Payments
In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…
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The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience
On-demand Webinar: 5 Reasons LEXserv Upgraded to InvoiceCloud
Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
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The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
Top 5 Biller Resources of 2023
We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security